Privacy Policy

This Privacy Policy explains how East Coast Wings ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our website at chicken-eastcoast.click, place an order, use our services, or interact with us in any other way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care. As a food service business operating in the United States, we comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations governing consumer data protection.

1. About Us

East Coast Wings is a food service business dedicated to delivering quality meals and a great dining experience to our customers. For the purposes of this Privacy Policy, East Coast Wings acts as the data controller responsible for your personal information.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us directly, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (where required for age verification or promotional purposes)
• Username and password for account access
• Payment information (credit/debit card details, processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place an order through our website, we collect information related to your food orders and purchases, including:

• Items ordered, quantities, and special instructions
• Order history and frequency
• Transaction amounts and payment method type
• Delivery preferences and special notes
• Loyalty or rewards program participation data

2.3 Usage Data and Behavioral Information

We automatically collect certain information when you visit or interact with our website, including:

• Pages visited, time spent on each page, and the sequence of pages viewed
• Links clicked and features used
• Search queries entered on our website
• Date and time of your visit
• Referring URLs (the website you came from before landing on ours)
• Error logs and crash reports

2.4 Device and Technical Information

We may collect technical information about the device and software you use to access our website, such as:

• IP address
• Browser type, version, and language settings
• Operating system and device type (desktop, tablet, or mobile)
• Device identifiers and unique device tokens
• Screen resolution and display settings
• Network connection type

2.5 Location Information

With your permission, we may collect your precise or approximate geographic location to facilitate delivery services, display nearby promotions, or improve the accuracy of your orders. You may disable location sharing through your browser or device settings at any time.

2.6 Communications and Feedback

If you contact us through email, live chat, phone, or through our website's contact form, we may collect and retain:

• The content of your messages and communications
• Your name and contact information as provided
• Customer service interaction records
• Reviews, ratings, and feedback about our food and services

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about how you use our website. For detailed information about how we use cookies, please refer to Section 8 of this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for the following lawful purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and deliveries
• Managing your account and providing you with access to our platform features
• Sending order confirmations, receipts, and delivery status updates
• Handling returns, refunds, or complaints related to your orders
• Providing customer support and responding to your inquiries

3.2 Personalization and User Experience

• Customizing your browsing experience and menu recommendations based on your preferences and order history
• Remembering your saved preferences, favorite items, and delivery addresses
• Providing personalized promotions and offers relevant to your interests

3.3 Analytics and Business Improvement

• Analyzing website traffic patterns and user behavior to improve our platform's functionality and design
• Monitoring service performance and identifying technical issues
• Conducting internal research and analysis to understand customer preferences and improve our menu and offerings
• Generating aggregated, anonymized statistical reports about our user base

3.4 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Notifying you about new menu items, seasonal specials, and loyalty rewards
• Delivering targeted advertising on our website and third-party platforms based on your interests and browsing behavior
• Running sweepstakes, contests, or promotional events in which you choose to participate

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email we send or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of East Coast Wings, our customers, and the public

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information with trusted third parties in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions and services on our behalf. These may include:

• Payment processors: To securely handle credit and debit card transactions
• Delivery and logistics partners: To fulfill your food delivery orders
• Cloud hosting and IT infrastructure providers: To host our website and store data securely
• Email marketing platforms: To manage and send promotional communications
• Customer support tools: To manage and respond to customer service inquiries
• Analytics providers: Such as Google Analytics, to analyze website traffic and user behavior

All service providers are contractually obligated to use your personal information only for the purposes of providing services to us and in accordance with this Privacy Policy. They are not permitted to use your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of East Coast Wings
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred as part of the business transaction. We will notify you via email and/or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 Aggregated or Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties, partners, advertisers, or the public for business, research, or promotional purposes.

4.5 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit prior consent to do so.

5. Data Security

The security of your personal information is of paramount importance to us. We implement a variety of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Use

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website
• Secure payment processing: We do not store full credit or debit card numbers on our servers. All payment data is processed through PCI-DSS compliant third-party payment processors
• Access controls: Access to personal data is restricted to authorized employees who need it to perform their job functions, and all staff are trained on data privacy best practices
• Firewalls and intrusion detection: We deploy network security tools including firewalls, intrusion detection systems, and malware protection
• Regular security audits: We conduct periodic reviews and assessments of our data security practices

5.2 Limitations

While we take every reasonable precaution to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

6.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

6.2 General Consumer Rights (All Users)

Regardless of your location, we honor the following consumer rights to the extent practicable:

• Right of Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
• Right to Opt-Out of Marketing: You can opt out of receiving direct marketing communications at any time

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: chicken-eastcoast.click

We will verify your identity before processing your request. We aim to respond to all verified requests within 45 days. If additional time is required, we will notify you and explain the reason for the delay. We will not charge you a fee for exercising your rights unless your request is excessive or repetitive.

You may also designate an authorized agent to make a request on your behalf. We will require the authorized agent to provide written proof of their authorization and may require verification of your identity directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

7.1 Retention Periods

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures.

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and assist in our marketing efforts. A cookie is a small data file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly and cannot be disabled. They include cookies that enable you to log in, add items to your cart, and complete checkout.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve our website's performance.
• Functional Cookies: These enable enhanced functionality and personalization, such as remembering your language preferences and saved delivery addresses.
• Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns on third-party platforms.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set your preferences for specific websites. Please note that disabling certain cookies may impact the functionality of our website and your ability to use certain features.

For more detailed information about the specific cookies we use, their purposes, and how to opt out, please refer to our full Cookie Policy available on our website at chicken-eastcoast.click.

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA), or from minors under 18 where parental consent is required.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a child, please contact us immediately at [email protected].

Parents and guardians who have concerns about their child's personal information being processed by us are encouraged to reach out to us directly for assistance.

10. International Data Transfers

East Coast Wings is a United States-based business. If you are accessing our website or services from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website or services, you acknowledge and consent to the transfer of your personal information to the United States for processing in accordance with this Privacy Policy.

Where we transfer personal data from the European Economic Area (EEA), the United Kingdom, or other regions with data protection laws that require appropriate safeguards for international transfers, we will ensure that appropriate mechanisms are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections, as required by applicable law.

If you have questions about our international data transfer practices, please contact us at [email protected].

11. Third-Party Links and Platforms

Our website may contain links to third-party websites, social media platforms, food delivery apps, or partner services. These external sites are governed by their own privacy policies, which we encourage you to review. East Coast Wings is not responsible for the privacy practices or content of any third-party websites or services. Our Privacy Policy applies solely to information collected by or through our website at chicken-eastcoast.click.

If you access our website through a third-party platform such as a food delivery marketplace, that platform's privacy policy also applies to any data they collect from your interactions on their platform.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you prefer not to have your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals from your browser. However, you may still use the cookie management options described in Section 8 of this Privacy Policy to limit tracking activities.

13. Your California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents are entitled to the following specific disclosures under the CCPA and CPRA:

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email address, IP address, phone number)
• Commercial information (purchase history, order records)
• Internet or other electronic network activity information (browsing history, interactions with our website)
• Geolocation data (approximate location for delivery purposes)
• Inferences drawn from personal information to create a profile about consumer preferences

13.2 Business or Commercial Purposes for Collection

We collect personal information for the business and commercial purposes described in Section 3 of this Privacy Policy, including service delivery, analytics, marketing, and legal compliance.

13.3 "Do Not Sell or Share My Personal Information"

California residents have the right to opt out of the sale or sharing of their personal information. We do not sell personal information in the traditional sense. However, the sharing of data with certain advertising and analytics partners may constitute "sharing" under the CPRA. To exercise your opt-out right, please contact us at [email protected] or through your browser's cookie settings.

14. Filing a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

14.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

14.2 For Federal Consumer Protection Complaints

You may also file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection laws including the FTC Act:

14.3 State Attorneys General

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding violations of state-specific consumer privacy laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other legitimate business reasons. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy prominently on our website
• Notify you by email (where required by law or where we have your contact information)

Your continued use of our website or services after any changes are posted will constitute your acknowledgment of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We strive to respond to all privacy-related inquiries and requests within 45 business days of receipt. If your request is complex or involves a large volume of data, we may require additional time, and we will notify you accordingly.